Information on withdrawal from the contract

Want to withdraw from the contract? Withdraw from contract here

Your right to withdraw

You may withdraw from a contract concluded on this website without giving a reason within 14 days. The period runs from the day you, or a person you name other than the carrier, take over the goods; if one order arrives in several parcels, from the day you take over the last of them. For services and digital content it runs from the day the contract is concluded.

How to withdraw

The simplest way is the “Withdraw from contract here” button. You will find it in the footer of this website and with your order, which every order email links to. We send you a confirmation by email as soon as you send the notice.

You may also withdraw with a clear statement sent to us by email or post, for example using the model form below. The period is met if you send the notice by its last day.

Returning the goods

Send the goods back within 14 days of withdrawing, to: ZoSlovenska.com Mila, Horalky, Chrumky, keksy, Kofola a iné, Bratislavská 1, 91105 Trenčín. You bear the cost of returning the goods.

Refunds

We refund every payment, including delivery up to the cheapest option we offer, within 14 days of receiving your notice of withdrawal, the same way you paid. We may withhold the refund until the goods arrive or until you show us they are on their way.

Diminished value

You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

When you cannot withdraw

You cannot withdraw, for example, from goods made to your specification, goods that spoil quickly, sealed goods unsealed after delivery for health or hygiene reasons, catering and leisure services on a fixed date, and digital content you expressly agreed to receive at once. Such products say so where they are offered.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: ZoSlovenska.com Mila, Horalky, Chrumky, keksy, Kofola a iné, Bratislavská 1, 91105 Trenčín, [email protected]
I/We* hereby give notice that I/we* withdraw from my/our* contract of sale of the following goods/for the provision of the following service*: …
Ordered on*/received on*: …
Name of consumer(s): …
Address of consumer(s): …
Signature of consumer(s) (only if this form is sent on paper): …
Date: …

* Delete as appropriate.